Apple repair and the Apple Genius that worked with me rock!
Bose customer care rocks too!
And tonight, once again, I am rocking thanks to some wicked fast and genuinely nice people who work for those two companies!
Take Apple for instance…. I use Apple for so many reasons but one of those reasons is that their devices simply are rock solid and I’ve hardly ever had an issue with an Apple device NOT working! Trust me… I’ve got a TON of devices under my eye in my household or at school so I’m more than a little confident in their devices!
but…. my shiny MacBook that I just bought in the spring time suddenly had a space bar that would not work at all on the one end! So I jumped on the Apple Store app for a Genius Bar appointment. I was a bit surprised at the two day wait to get an appointment but that’s simply good news for Apple. I could easily have chosen to simply mail the laptop in if I would have wanted the repair done sooner.
So off to the Apple Store we went, my son and I. My appointment was for 5:20. We arrived at 3:30. Upon checking in they suggested we wait towards the back of the store where there were chairs and a table. Of course we wandered around looking at all the nifty shiny tech, that is of course why we went early. After about 10 minutes an Apple employee approached and said they were ready to tale care of us! I sure wish doctors would employee this sort of mind set! Upon showing the Genius my space bar he took one look and said, “well that’s certainly not right!” Then he checked to make sure I had everything backed up, had me sign the repair slip and that was it. We were done! That was Sunday. Today, Wednesday, about 2PM my laptop was back at my house! Space bar fixed AND they even found a crack in my display that I had not ever noticed and they replaced THAT as well!
Well done Apple, well done!
Now… let’s talk about Bose. I’ve had Bose headphones for a long time, the wired ones that is. Then at Christmas a while back I got the bluetooth AE headphones. Same headphones but bluetooth. I’ve never been very happy with them. They were very difficult to connect, plus the worse part was the spotty connection!
Well last week I tweeted about it and tagged Bose. Within 10 minutes I had a direct message from their customer service department. They asked me which headphones I had, asked for my serial number and suggested that I try three things. I sent a message back stating that I had indeed done all they had mentioned plus several other things. Upon hearing that they stated that they wanted to send me a new bluetooth module even though my headphones were NOT under warranty any longer!
A week later and my headphones are working much better so it appears that the issue was indeed a faulty Bluetooth module.
Bose Customer Service restored my faith in their product!
I would dare say that our parents and students have the same sort of glowing remarks about teachers when we show that we genuinely care about each individual child in our care.