This…. this is my blog of my adventures with the magical world of Apple and it’s devices. My story of the journey of using, creating, and learning.
and so…. the great tale continues today with another episode in the “I can’t believe it” category.
Astute readers will notice something missing in the picture above – my Apple Watch! Pretty funny tan line hey? That’s what Band Camp and being outside all summer will do to you! The iPad is also an integral part of todays story!
Three years ago I purchased my first Apple Watch – like almost exactly three years ago! As soon as they were released I ordered my Series 2.
The watch has been an excellent addition to helping me make more efficient use of my time. I will wear it all the time. (and NOT just to prove my wife wrong 😉 )
I on purpose did not get a case to protect it. I wanted to see what it would endure. It has proven super durable! Many times I have hit it on a metal door frame and thought for sure it would have been busted but the watch always come out ahead!
Then about a month ago I looked at my watch while out in the sunlight and realized there was a crack all the way around the outside edges of the screen! I for the life of me could not remember doing something stupid like many times before. The only thing I could imagine was that in the process of taking it off to fly my drone it had gotten hit or something.
Then I read that Apple had started a screen replacement for Aluminum Apple Watch Series 2! There was an example image of what cracked screens looked like that were eligible and sure enough – looked exactly like mine! Guess I wasn’t the only one with a mystery crack on my AW screen!
So today, after making a Genius Bar appointment, I finally drove the 1.5 hours to the closest Apple Store to take it in.
We will come back to THAT visit in just a moment….
The second part of this story was that at school we had just purchased an iPadPro Gen3 for the Band Program because I figured it was long due time that I should not be using my personal device for school business and teaching. We’ve only had it about a week and I still have not put it in a case so I took the iPad with me so I could go buy a case one today.
Now… back to the Apple Store…
I walked in about 25 minutes early, checked in and went back to the table to wait. Hardly had I sat down then Genius Bar worker Karim came over and introduced himself. We went to the work table. I explained about the crack, he took a look, entered some info into his iPad and said, yup looks like we need to send this in. He stated that there didn’t look to be any point of impact and that sort of crack certainly fit the criteria. About five minutes later we were all done. Never once did he ask for a receipt, or ask questions about if I thought I knew it had happened or anything really! I knew I did not have my receipt, couldn’t find it but since I had blogged about getting the Apple Watch on this blog I had pulled that post up on the school iPad so I could maybe use that as proof of when I had purchased the watch. Never needed it! Karim was fast, efficient and super helpful! Exactly the reason Apple Stores are having such huge success!
As he wrapped up he asked if there was anything else I needed. I responded, “Nope, that was it! Thanks Man!” He then proceeded to point at the week old iPad Pro and asked if the crack in the screen was annoying me! I about fell out of my seat! I had been using the iPad in church just that morning – no crack! My 27 year old son had used the iPad right before I left for the Apple Store as did I – neither of us noticed a crack! On the drive down to the store the iPad sat on my front drivers seat playing music. I was simply floored that there was indeed a crack and still have no idea how. Karim asked when I had acquired the iPad – I explained it was like brand new and I hadn’t even set up and down loaded all my apps yet! Without blinking an eye he stated that since it was a single hairline fracture he would replace it – I explained I hadn’t yet purchased Apple Care. He said no problem – BUT if it would have been a multiple line crack I would have been paying $650! Again, no questions from him about a receipt, proof of purchase or anything! A few minutes later a nice lady walked out of the back room handed him a box with a different iPad in it. Karim had me disable Find My iPad, then erase and reset all settings. I took the new iPad, signed in and literally 7 minutes later was walking out of the Apple Store a VERY satisfied and relieved customer!
Several things stick out in my mind:
- BUY A CASE – I’ve had a TON of iPads and have NEVER cracked a screen! (Well, except that one I beat with my conductors baton while trying to get the percussion to keep a steady tempo in class – I’m STILL salty about that!
- APPLE CARE – Buy it!
- I can’t imagine having had a better experience in a different type of store!
Several other thought:
- Make sure you write your passwords down for your Apple account – your main account as well as your iPad unlock codes.
- Make sure you disable Find My iPad ?BEFORE wiping a device
- Create and actually use your free iCloud account/username!
These last three thoughts are not just from todays experience but from every time I set up a new device. As well as every time I help someone with their devices and accounts. I will be writing a couple of posts about several of these horror stories and the simple way people could have avoided their situations!
I will leave you with a picture of the iPadPro screen the way I set it up when it was fresh booted today vs after installing the iOS 13 beta and downloaded a bunch of apps.
YUP – Even though iOS13 is almost certainly like two days away from public release I could not bear the thought of not having to go back to iOS12 even for just a couple of days! There are significant improvements in iOS13 and I have come to rely on those improvements!